We are recruiting a Quality Data Analyst to join our team to support our client in the automotive industry
RESPONSIBILITIES:
- Managing corporate warranty policies, processing repair orders for warranty payments, supervising assistants, managing accounting records, and supporting the Department Manager in budget and expense allocation
- Creating reports and databases, managing department business automation equipment, software, and data, and serving as the System Administrator for x-time (web scheduler) and DealerCONNECT for PQRC
- Work closely with Corporate Warranty Administration, the Warranty Parts Return Group, and the Shop Operations Manager to ensure efficient and effective warranty operations
- Manage Corporate Warranty Policy: Ensure compliance with corporate warranty policies and procedures
- Review and update warranty policies as needed
- Process Repair Orders for Warranty Payment: Accurately process repair orders for warranty claims
- Ensure timely payment of warranty claims.
- Manage Accounting Records: Maintain accurate accounting records for warranty transactions. Assist in financial reporting and analysis
- Assist Department Manager in Budget and Expense Allocation: Support the Department Manager in budget planning and expense management
- Monitor and report on budget performance.
- Create Reports and Databases: Develop and maintain reports and databases to support warranty, business, and vehicle repair operations
- Provide data analysis and insights to the Department Manager
- Manage Department Business Automation Equipment, Software, and Data
- Oversee the management of business automation tools and software
- Ensure data integrity and security
- System Administrator for x-time (Web Scheduler): Manage the x-time system for scheduling and tracking warranty repairs
- Provide training and support to users
- DealerCONNECT System Administrator for PQRC: Ensure system functionality and user access
- Work with Corporate Warranty Administration: Review Warranty Bulletin drafts prior to release
- Collaborate with the DealerCONNECT group on proposed application revisions
- Provide user feedback on proposals and test applications prior to release
- Serve as a liaison to the Detroit Warranty Administrators Guild
- Create Reports and Databases for Warranty Parts Return Group
- Develop reports and databases to expedite the processing of warranty parts return paperwork
- Ensure accurate tracking and documentation
- Work with Shop Operations Manager: Assist in the coordination of department Town Halls and events
- Create tracking reports for shop productivity and efficiency
REQUIRED SKILLS & QUALIFICATIONS:
- Bachelor's degree in Business Administration, Automotive Technology, or related field
- Minimum of 3 years of experience in warranty administration or related role
- Strong knowledge of warranty policies and procedures
- Proficiency in business automation software and systems (e.g., x-time, DealerCONNECT)
- Excellent organizational and supervisory skills
- Strong analytical and problem-solving abilities
- Effective communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
OTHER PERKS & BENEFITS:
- Cost-sharing medical & dental benefits after 30 days
- 401K plan after 90 days
MEDA offers an excellent referral bonus. Great candidates know great candidates.
