We are recruiting an experienced Warranty Data Analyst to join our team supporting our client in the automotive industry.
NOTE:
RESPONSIBILITIES:
- Support the Warranty Data Analysis server, a Unix-based application
- Server support functions will include annual license updates, maintenance of user logs, routine maintenance of server space
- Support the integrity of the data derived from multiple sources that include but is not limited to: warranty claim data submitted by and paid to dealers including Vehicle Warranty, Recalls, and Services Contracts; survey data submitted by customers
- Dealer Issue Detection – Incident data submitted by dealers; and Repair Order data captured by Dealer Management Systems and Dealer Service Data Integration
- Provide analysis in support of Key Performance indicators within the Technical Service Organization including the data extraction and analysis of claim data and key performance metrics
- Highlight trends within warranty claim data that can be input into quality and service organizations to assist in diagnosing and updating service information to assist dealers
- Data analysis related to service customer satisfaction, specifically Customer Satisfaction Index (CSI) and Fixed First Visit (FFV0)
- Assist in developing and optimizing new and existing data manipulation jobs for reporting
- Respond to requests for information and data from multiple groups
REQUIRED SKILLS & QUALIFICATIONS:
- Bachelor's degree in information technology field or mathematics
- Experience in analytics and reporting (minimum 2+ years)
- Proficient in MS Office 365, SQL or other data query languages
- SAS, Unix, and PowerBI experience preferred or a plus
- Must be able to build presentations and deliver to group
- Able to visually display data and findings, build presentations and deliver to management and other internal groups
- Proficient in warranty systems and analytical tools
OTHER PERKS & BENEFITS:
- Cost-sharing medical & dental benefits after 30 days
- 401K plan after 90 days
MEDA offers an excellent referral bonus. Great candidates know great candidates.
